Your Dedicated Patient CoordinatorPersonal Support From Day One

Before Your Trip: Planning & Preparation

• Initial video call to meet your coordinator and establish communication preferences
• Visa documentation guidance and Letter of Invitation preparation
• Medical history review and clinical team briefing
• Logistics confirmation (flights, accommodation, transport)
• Pre-departure checklists and preparation guidance
• Final clinical questions answered by coordinator or clinician
• Family briefing (if you wish to include companions)
• CET-friendly scheduling for all communications

During Your Treatment: Daily Support & Coordination

• Daily WhatsApp check-ins to assess recovery and address concerns
• Clinical coordination between you, your coordinator, and the surgical team
• Emotional support and encouragement during recovery
• Real-time logistics adjustments (transport timing, accommodation requests)
• Liaison with your hotel on any comfort or dietary needs
• Family updates and communication (with your consent)
• Emergency escalation protocol for any urgent concerns
• Availability on all channels 24/7 for critical issues

After Your Return: Handover & Lifetime Follow-Up

• Spanish dentist handover package coordination
• First post-return follow-up consultation (typically 1-2 weeks)
• Documentation of your treatment in your digital patient record
• Scheduling of any follow-up video consultations
• Warranty claim support if issues arise
• Lifelong point of contact for questions or emergencies
• Access to your complete clinical records and imaging
• Proactive outreach for annual check-ins and loyalty communication

Coordinator Access & Availability

Your coordinator's direct contact details are provided at assignment. You can reach them via WhatsApp (preferred for routine queries and check-ins), scheduled video calls (for in-depth discussions), phone (for urgent issues), or email (for documentation). If your primary coordinator is unavailable (due to leave, time-zone gaps, or medical absence), a backup coordinator steps in seamlessly, though continuity is prioritised. Your coordinator's working hours accommodate both Indian Standard Time and CET, ensuring you can reach them during your comfortable hours.

Coordinator Training & Credentials

All CRM coordinators are trained in international patient communication, dental treatment basics, Spain healthcare contexts, cultural awareness, and emergency response. Senior coordinators typically have 3+ years of international patient experience and undergo ongoing training on new treatment protocols, patient psychology, and communication excellence. Coordinators are empowered to make decisions (e.g., scheduling changes, logistical adjustments) without requiring approval, ensuring swift responses to your needs.